Privacy Policy

OmidFitPro (“we”, “us”, or “our”) is committed to protecting your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as we operate as a health-related online coaching service. This Privacy Policy explains what information we collect, why, and how we use and safeguard it.

Information We Collect: We collect personal details such as name and contact information (email, phone, address). We also collect health and fitness information (e.g. medical history, dietary requirements, fitness goals) that you voluntarily provide so we can tailor our programs. Payment and billing information (processed securely by third-party payment providers) and account details (like usernames) may also be collected.

How We Collect Information: Information is collected when you register or purchase services on our website, during coaching sessions or consultations, through surveys or forms, and via email or messaging correspondence. We may also collect usage data (such as login times) automatically to manage our service.

Use of Information: We use your personal and health information to provide and improve our coaching and meal-planning services (e.g. creating custom training plans, booking sessions, and communicating with you). We may also use your contact information to send service-related notices (including updates to services or these Terms) and, only if you have consented, promotional messages about new offers or content.

Sensitive Information: We recognize that health and medical information is “sensitive information” under the Privacy Act. We will only collect such sensitive information with your consent and use it solely to deliver our services. We do not use health information for unrelated purposes or share it without explicit permission, except as required by law.

Disclosure to Third Parties: We may share your personal information with trusted service providers who help us operate (for example, IT hosting providers, analytics services, or payment processors). These parties are contractually required to keep your information secure and use it only for the purposes we specify. We do not sell your personal information. We will disclose information to third parties only as needed to operate the service, or if required by law (e.g. to comply with a court order).

Cross-Border Disclosure: Some service providers may store or process data on servers located outside Australia. We take reasonable steps to ensure that any overseas transfer of personal information is done in compliance with APP 8. Currently, we do not deliberately send personal data outside Australia, but if this practice changes, we will ensure appropriate safeguards or obtain your consent.

Data Security: We use reasonable technical and organizational measures to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification or disclosure. For example, data is stored on secure servers and encrypted where possible. However, no data system is completely secure; you should also protect your account login (e.g. with a strong password) and notify us immediately if you suspect any misuse of your account.

Data Retention: We retain your personal information only as long as needed to fulfill the purposes outlined above or to comply with legal obligations (such as tax or regulatory requirements). Once it is no longer needed, we will securely delete or de-identify your information.

Access and Correction: You have the right to request access to your personal information that we hold, and to request corrections if you believe it is inaccurate or incomplete. To make a request, please contact us (see below). We will respond to access and correction requests within a reasonable timeframe as required by the Privacy Act.

Complaints: If you have any questions or concerns about our handling of your personal information, please contact us first so we can try to resolve the issue. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Breach Notification: In the unlikely event of a data breach involving your personal information that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme by notifying affected individuals and the OAIC without undue delay.

Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our information practices or legal requirements. We will post any updates on our website and, when appropriate, notify you directly. We encourage you to review this policy periodically. (If our information handling practices change, we will update the policy and publicize the changes accordingly.)

Contact Us: If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at info@omidfitpro.com